Shipping policy

At Nenogbest Pet Store, we’re committed to delivering your orders quickly and safely. Here’s what you need to know:

Processing Time:

Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

Shipping Time:

Note: Shipping times may vary depending on your location and customs processing.

Shipping Costs:

We offer free shipping on all orders — no minimum purchase required.

Tracking:

All orders include a tracking number. You’ll receive it via email once your order has been dispatched.

Delays:

In rare cases, shipping delays may occur due to high demand, weather, or customs. If your order takes longer than expected, please contact us and we’ll assist you right away.

Incorrect Address:

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.