📌 Additional Information

• Product Type: Pet accessory / furniture / toy (see product title for specifics)
• Materials: Non-toxic, pet-safe materials only
• Pet Size Compatibility: Suitable for small to large pets (see size chart if available)
• Usage: Indoor use recommended unless stated otherwise
• Care Instructions: Clean with damp cloth or hand wash (check product label)
• Packaging: Eco-friendly and recyclable packaging
Nenogbest® – Trusted pet essentials

🔁 Return & Refund Policy

At Nenogbest Pet Store, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to make it right — at no extra cost to you.

• Return Window: You may request a return within 14 days of receiving your order.
• Item Condition: Items must be unused, in their original packaging, and in resellable condition.
• How to Start: Contact us with your order number and reason for return.

🚚 Free Return Shipping

• We cover the cost of return shipping.
• A prepaid return label will be provided once your request is approved.

💳 Refunds

• Once we receive and inspect the returned item, we’ll notify you via email.
• Approved refunds are issued to your original payment method within 7–10 business days.

⚠️ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours. We’ll send a replacement or issue a full refund immediately.

🚫 Non-Returnable Items

• Used pet beds, feeders, and grooming tools (for hygiene reasons)
• Gift cards or promotional giveaways

📦 Shipping Policy

At Nenogbest Pet Store, we’re committed to delivering your orders quickly and safely.

🕒 Processing Time

• Orders are processed within 1–3 business days.
• You will receive a confirmation email once your order has shipped.

🌍 Shipping Time

• USA: 5–10 business days
• International: 7–15 business days

Note: Delivery times may vary based on location and customs processing.

💸 Shipping Costs

• We offer free shipping on all orders — no minimum required.

📦 Tracking

• All orders include a tracking number sent via email after dispatch.

⏳ Delays

In rare cases, delays may occur due to high demand, weather, or customs. If your order takes longer than expected, contact us and we’ll assist you immediately.

📬 Incorrect Address

Please double-check your shipping address. Nenogbest is not responsible for orders delivered to incorrect addresses provided by the customer.

Why Choose Nenogbest?

• 🐾 High-quality, pet-safe materials
• 🚚 Fast and reliable shipping worldwide
• ✅ Satisfaction guaranteed or your money back
• 💬 Friendly customer support 7 days a week

Care Instructions

Wipe clean with a damp cloth. Avoid using strong chemicals or machine washing unless otherwise specified.

Our Promise

At Nenogbest, your pet’s happiness is our priority. If you’re not 100% satisfied with your order, contact us within 14 days for a full refund or replacement.

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